Frequently Asked Questions
We are no longer offering picnic set ups.
SHOPPING WITH US
How long will my order take to process?
Please check the product description before ordering especially in regards to pre-orders and pre-sales.
In Stock Items
Although we aim to have your orders dispatched ASAP, due to the volume of orders received please note that you order could take 1-2 weeks to dispatch. For urgent orders, please contact info@glampandgather.com
Pre-Order Items:
Please refer to your product listing for estimate arrival or release date of products. Although we aim to have your orders dispatched ASAP, due to the volume of orders received please note that you order could take 1-2 weeks to dispatch. For urgent orders, please contact info@glampandgather.com
All orders will be shipped via Australia Post with tracking sent directly to your email via AusPost. Sometimes these emails will sort into your junk folder, so please check if you’d like to follow your orders journey.
Do you ship internationally?
Yes! We certainly do! We love that our products are finding homes overseas! While we do ship internationally, all customs, import fees and taxes remain the responsibility of the customer.
What does Processing/Completed mean on my online order?
Once you have submitted your order, it will display as ‘Processing’ while our team work to prepare your order for delivery. When your order is ‘Completed’, your order has left our facility for delivery and is now on its way to you.
How can I track my order?
You will receive an email directly from Australia Post with your tracking information. Alternatively you may contact us at info@glampandgather.com and we will be happy to help you locate your order.
I haven’t received my order, what do I do?
You can use your Australia Post email to track the location of your order. In the event that your order shows no updates or delays please either contact the postal service or email us at info@glampandgather.com with your order number and tracking.
What do I do if I have received a faulty product?
Please contact us at info@glampandgather.com